omg's commitment to responsible gaming
Gaming is for fun — not for harm. omg believes that gaming is only enjoyable when players stay within safe limits. On this page, learn how to stay in control, get help, and keep yourself safe.
Important: All casino and betting activities at omg are strictly for persons aged 21 and above. Account registration by minors is completely prohibited.
What is responsible gaming and why it matters
Online gaming and betting is a normal form of entertainment for many people. It stays that way only when a person maintains full control over their time, money, and mental state. Responsible gaming does not simply mean playing less — it means playing with awareness, understanding your limits, and sticking to them.
As an entertainment platform, omg always wants every user to play with enjoyment and spend their time without any negative impact. That is why we have built a set of safety tools and guidelines that can be used at any time.
Things to keep in mind before you play
- Only bet what you can afford to lose — after covering your essential living expenses.
- Do not treat gaming as a source of income; it is entertainment, not investment.
- Continuing to play in an attempt to recover lost money ("chasing") is a dangerous habit.
- If you are feeling down, angry, or under stress, avoid playing at that moment.
- Set a fixed time limit for yourself and stick to it.
Reading our Terms and Conditions will tell you the rules that apply to account use, bonus claims, and withdrawals at omg — knowing these reduces unexpected situations.
How to set your limits
After logging in to omg, you can set daily, weekly, or monthly deposit limits from your account settings. Once a limit is set, you cannot deposit more than the specified amount during that period. Lowering a limit takes effect immediately, but increasing one requires a waiting period — this is for your own protection.
You can also enable a session timer, which automatically sends a break reminder after a set period. For any questions, visit our FAQ page, where you will find detailed answers about limit setting and account controls.
Safety Tools
omg provides these features to help you stay in control of your gaming
Deposit Limits
Set how much you can deposit daily, weekly, or monthly. Lowering a limit takes effect immediately.
Session Time Limits
Decide how long you will play in one session. You will receive an automatic break reminder when the time is up.
Temporary Break
Temporarily deactivate your account for anywhere between 24 hours and 30 days. You will not be able to log in during the break.
Self-Exclusion
If you want to stop playing for an extended period, apply for self-exclusion. It remains in effect for a minimum of 6 months.
Gaming History
View your full history of deposits, withdrawals, and bets — review how much time and money you have spent.
Direct Support
At any time, contact omg via 24/7 live chat or email — you can get help with any responsible gaming concern.
Warning signs of a problem
If you notice the following signs, seek help immediately
Signs of financial trouble
- Unable to cover essential expenses
- Borrowing money from family or friends to play
- Placing larger bets to try to recover losses
- Selling savings or assets to fund gaming
Behavioural changes
- Trying to stop playing but being unable to
- Hiding your gaming from family and friends
- Difficulty concentrating on work or studies
- Disrupted sleep or eating habits due to thinking about gaming
Self-Exclusion Application
Apply for self-exclusion at any time to keep yourself protected
Self-Exclusion Form
After you apply, the omg support team will review your account and close it for the selected period.
Once self-exclusion is active, your account cannot be reactivated before the set period ends. Contact us via live chat for assistance.
Where to get help
Do not carry the burden alone — the right support is always available
omg Live Chat
Contact omg's 24/7 live chat support in Bengali or English. Whether it's deposit limits, a temporary break, or self-exclusion — help is available for any concern.
Email Support
Write to omg's support email with your details. The team responds in Bengali and English and aims to reply promptly.
Family and Friends
Talk to someone you trust. Support from family is one of the most important parts of overcoming a problem. Do not be afraid to open up.
Professional Counselling
If you feel the problem is becoming serious, seek help from a mental health professional or a counsellor specialising in gambling addiction. A number of hospitals and clinics in Bangladesh offer this service.
Community Support Groups
Talking to others who are facing the same situation can help. There are many places where you can learn from the experiences of people who have overcome addiction.
omg's Commitment
omg is not only committed to providing entertainment — it is also committed to ensuring a safe environment. To learn more about us, visit our About Us page.
- Strict age verification is in place to fully prevent minors from registering.
- Any user who applies for self-exclusion or limit setting has their request processed on a priority basis.
- The support team is available 365 days a year, 24 hours a day, in both Bengali and English.
- Self-excluded users are not sent any promotional communications or bonus offers.
- SSL encryption and a strict privacy policy are used to protect user data.
- omg regularly publishes information of this kind to raise awareness about the prevention of gambling addiction.
Frequently Asked Questions
What you want to know about responsible gaming