omg bet's Privacy Policy

This Privacy Policy ("Policy") is issued by the omg bet platform ("omg", "we", "us") and applies to all users ("you", "user") of omg's website and related services. The terms set out in this Policy are connected to and complement our Terms and Conditions. By using omg's services, you are considered aware of and in agreement with all the terms of this Policy.

We believe that data protection is not just a technical matter — it is the foundation of the trust we build with our users. This Policy is written in clear, straightforward language so you can easily understand what we do and do not do with your information.

1 What Information We Collect

At various stages of using omg's services, we may collect the types of information described below. The purpose of collection is always specific and directly related to the provision of services.

1.1 Registration and Identity Information

Information you provide when opening an account:

• Full name and date of birth (for 21+ age verification)
• Email address and mobile number
• Password (stored in encrypted form — never in readable form)
• National ID or passport number (when identity verification is required)

1.2 Transaction and Financial Information

Information collected during deposits and withdrawals:

• Records of transactions made via bKash, Nagad, Rocket, or bank transfer
• Transaction amount, date, and method
• Mobile banking number (bKash / Nagad / Rocket) used for the transaction

1.3 Technical and Usage Information

Information collected automatically when you use omg:

• IP address and device type
• Browser version and operating system
• Session duration, pages visited, and click patterns
• Data from cookies and similar tracking technologies

2 Purpose and Use of Information Collection

omg uses your information only for the specific purposes listed below. Your information is never sold to third parties for any purpose.

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To complete deposits and withdrawals and to keep a record of transaction history.
• Identity Verification: To confirm you are 21+ and to prevent multiple accounts.
• Security and Fraud Prevention: To detect unusual transactions and block unauthorised access.
• Customer Support: To help resolve your issues.
• Responsible Gaming: To monitor playing patterns and, where necessary, take responsible gaming measures.
• Service Improvement: To improve platform performance and user experience.

3 Cookies and Tracking Technologies

The omg website uses cookies and similar technologies. Cookies are small data files stored in your browser that make your next visit easier.

3.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences, such as language selection.
• Analytics Cookies: Help improve our services by monitoring how the website is used.

3.2 Cookie Controls

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some login and transaction-related features to stop working correctly.

4 Data Storage and Security

omg follows industry-standard technologies and practices to protect your information. The key aspects of our security framework are described below.

4.1 Technical Security Measures

• SSL/TLS Encryption: All communication between the website and servers is encrypted.
• Password Hashing: Your password is never stored directly — it is always kept in an encrypted hash form.
• Firewall and Intrusion Detection: Active monitoring to prevent unauthorised access and cyber attacks.
• Regular Security Audits: Periodic assessments to identify system vulnerabilities.

4.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, financial transaction records may be kept for a specified period as required by applicable law. Once that period has passed, the information is securely deleted.

5 Sharing Information with Third Parties

omg does not sell your personal information. However, certain information may be shared in the limited circumstances listed below:

• Payment Processors: Necessary information is shared with the relevant financial institutions to complete bKash, Nagad, Rocket, and bank transfer transactions.
• Identity Verification Services: Limited information may be used in the verification process to confirm age and identity.
• Legal Obligations: In response to a court order or a lawful request from a competent authority.
• Fraud Prevention: To inform the relevant authorities of information needed to prevent fraud and money laundering.

Outside the cases above, omg does not share your information with any third party. All service providers with whom information is shared are contractually bound to ensure the same standard of privacy protection.

6 Your Rights and Controls

Every user registered with omg has the following rights over their own information:

6.1 Viewing and Correcting Information

You can log in to your account at any time to view your stored information and update it if needed. Changing identity details such as name or date of birth may require identity verification.

6.2 Request to Delete Information

After closing your account, you may request that your personal information be deleted. However, financial transaction records and information that must be retained by law are outside the scope of this request.

6.3 Opting Out of Marketing Communications

If omg sends promotional messages and you do not wish to receive them, simply let our support team know. Transactional and security-related messages will always be sent.

7 Protection of Minors' Information

All of omg's services are for people aged 21 and above only. We do not knowingly collect information from any minor. If we become aware that a minor's information has been collected, that information will be deleted immediately and the relevant account will be closed.

For details on the age verification process and responsible gaming, please read our Responsible Gaming Policy.

8 International Data Transfers

omg's servers and data processing infrastructure operate in secure data centres. If information crosses international borders for any technical reason, an equivalent level of security is ensured at the destination and contractual protections are maintained.

9 Changes to This Policy

omg reserves the right to update this Privacy Policy as needed. For any significant change, you will be notified by email to your registered address or via a notice on the platform. Continued use of the service after a change means you have accepted the revised Policy.

You can also visit our About omg page for more details on other terms related to this Policy.

10 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our team is available 24 hours a day, 7 days a week to assist you in Bengali and English.